OUR SERVICES

IES Synergy has built its offer around innovative products by proposing new solutions for the rapid and sustainable development of electric mobility. But the relationship of IES Synergy with its clients doesn’t end there: Ensuring the proper installation, availability, and flawless operation of the charging stations on the field is central, and IES Synergy places customer satisfaction at the heart of its corporate strategy.

IMPLEMENTATION OF OUR CHARGING STATIONS

Commissioning is an important step after installing your charging stations. It guarantees that all legal and administrative prescriptions are respected and a total warranty on the products, as well as perfect integration with the rest of the recharge zone ecosystem.

Description of the commissioning of your charging stations:

  • Check the conformity of the installation according to IES Synergy prescriptions
  • Commissioning and control of IES Synergy parameters
  • Validate the Warranty
  • Explanation of the operation and settings of the charger to the end customer
  • Advice on the maintenance of your equipment

THE IES SYNERGY ADVANTAGE

We have technicians regularly trained in the commissioning of your charging station, with perfect knowledge of all technical information. Moreover, we have dedicated diagnostic equipment, specific to each charger, and a perfect mastery of installation checks and parameters of your charging stations.

PREVENTIVE MAINTENANCE

Is the usage rate of your charging stations high? Is the availability of your charger essential for your activity? IES Synergy offers a review of your charging station in less than an hour – charge in peace with IES Synergy. Certified IES Synergy technicians perform a check of the safety components of the charging station to detect any operational anomalies or wear defects (more than 30 control points conducted).

A control report is provided to you at the end of this intervention.

With this formula, you benefit from:

  • Interventions carried out by experts trained in the maintenance of your charging station.
  • Control points to maintain the quality of your charger.
  • A detailed intervention report.
  • The subscription of a review can be done at any time.

PRO SUPPORT WARRANTY

Certified IES Synergy technicians perform a check of the safety components of the charger to detect any operational anomalies or wear defects. A control report is provided to you at the end of this intervention. IES Synergy has developed the Excellence warranty extension, eager to meet the satisfaction of its clients. This warranty extension is applicable to new or used chargers still under warranty and can be supplemented by a maintenance contract.

With this formula, you benefit from:

  • Replacement or repair of defective parts (labor and travel included).
  • Interventions carried out by experts trained in the maintenance of your charger.
  • 1 year extension of your manufacturer’s warranty, excluding charging cable(s), consumables, and wear parts.
  • Supply of original IES Synergy parts.
  • The subscription of a warranty extension must occur during the initial warranty period.

OUR KEY STRENGHTS

TECHNICAL SUPPORT 

Global support, local teams, remote diagnostics

SERVICE CONTRACT

To guarantee flawless operation

SOFTWARE UPDATE

New generation of EVs, charger functionalities, settings

SPARE PARTS

Original parts, regional stores, global distribution

CONTACT & QUOTE

PUBLIC CHARGING

PARKING

AUTOMOTIVE

COMMERCIAL PARKING

TRUCKS & BUSES

OEM

DESTINATION CHARGING

PARTNERSHIPS

Bornes de recharge rapide

CHARGING STATIONS

The Keywatt® charging stations are true geniuses for charging electric vehicles. They offer fast and economical charging solutions

Chargeurs mobiles

MOBILE CHARGING STATIONS

Wherever there are no charging stations... you can have a solution! Keywatt® mobile charging stations adapt to all situations without the need for electrical installation.

Chargeurs embarqués

ON BOARD CHARGERS

The portfolio of onboard chargers from IES Synergy covers all the fields for industrial electric machinery or OEMs

IMPLEMENTATION

MAINTENANCE

WARRANTY & SUPPORT

SOFTWARE

KEYWATT TRAING CENTER

E-LEARNING IES

OUR HISTORY

OUR VISION

CSR

INNOVATION

Toolbox

TOOLBOX

Keywatt Cloud Suite

KEYWATT CLOUD SUITE

zendesk

ZENDESK - SUPPORT SERVICE CONTACT

HISTOIRE

NOTRE VISION

RSE

INNOVATION

Toolbox

TOOLBOX

Keywatt Cloud Suite

KEYWATT CLOUD SUITE

zendesk

ZENDESK – CONTACT SERVICE SUPPORT

KEYWATT TRAINING CENTER

E-LEARNING IES

MISE EN SERVICE

MAINTENANCE

GARANTIE SUPPORT PRO

SOFTWARE

Bornes de recharge rapide

BORNES DE RECHARGE

Les bornes de recharge rapide Keywatt® sont de véritables surdouées pour la charge des véhicules électriques. Elles constituent des solutions de recharge rapide, économique,

Chargeurs mobiles

BORNES DE RECHARGE MOBILES

Partout où il n’y a pas de bornes de recharge… vous pouvez avoir une solution ! Les bornes de recharge mobiles Keywatt® s’adaptent à toutes les situations sans besoin d‘installation électrique.

Chargeurs embarqués

CHARGEURS EMBARQUÉS

La gamme de chargeur embarqué d’IES Synergy couvre à elle seule tous les champs d’utilisation industrielle des engins électriques ou OEM.

VOIRIE

flottes entreprise

PARKING D'ENTREPRISE

CONCESSIONS

ESPACES COMMERCIAUX

DÉPÔTS

OEM

RECHARGE À DESTINATION

PARTENARIATS